Willowbrook Country House was previously a member of the prestigious Relais & Châteaux organisation but has now changed into a 4-star hotel. In my opinion, it is more of a B&B as there are limited reception hours and limited service.
While I enjoyed the beautiful room and found the Italian manager, Lisa very friendly, I was disappointed with some details. The internet signal is so weak it can’t work on mobile phones in the room. You will have to go close to reception to reach the signal, but it’s difficult to stand and work for hours. The hotel is by no means a business hotel. The minibar is one of the most expensive in South Africa. You can get a bottle of water for four rands at the supermarkets in South Africa, but at Willowbrook, you have to pay 25. Finally, the noise level was terrible. I could hear the guest next door snore at night, and it wasn’t nice. Willowbrook is, in my opinion, a B&B with beautiful rooms and problems that must be taken care of as soon as possible!