I checked in, and they told me they had upgraded me to a suite as Starwood Preferred Guest Platinum member, but there was no escort to the suite, and the personalised service was not there. I just felt like I was a number. The suite was nice with a modern design, but nothing special about it at all. The facilities were good, though, but in general, I will never understand how this list can be the 2nd best hotel in Cape Town according to Condé Nast Travellers Readers.
My opinion: Good experience.