The St. Regis Lhasa Resort

Introduction: Be seduced by an unfolding series of delightful moments in three remarkable restaurants and our intriguing wine bar. Experience healing Tibetan treatments in the splendid Iridium Spa and bask in the warmth of our sparkling Golden Energy Pool.

Above information is how the hotel presents itself on their website.

Below is my experience based on a one-night stay at the property.

My arrival experience: A cold check in where I had to politely ask if I could check-in. Long check-in process before being escorted to the room.

What I loved: Leaving!

What about the food: I have stayed at more than 1,000 luxury hotels, and I have never had such a terrible experience with food anywhere. I travelled with a friend on this trip. First we went to the buffet, which looked dreadful. Then we tried to order by phone, but the English level of the staff was so horrible, that I went to the reception to talk to the manager on duty. She spoke a bit better English, and took note of my order. She said it would be ready in 20 minutes. After 50 minutes the food arrives. My friend took a bite of his burger and said it was the worst burger he ever had. I ordered a well done Australian steak as I thought it would be a safe choice. The steak was bloody red and absolutely horrible. I went straight to the kitchen and told them about my horrible experience. I asked for four bananas. That was my dinner at The St. Regis Lhasa and probably the only edible thing in the entire hotel.

What about the service: The worst I have ever experienced at any luxury hotel. St. Regis is damaging their brand and should close this hotel immediately. Nobody on a Saturday evening, not even the Manager on Duty spoke more than a limited English. The service was so bad and disorganized I was in absolute shock like never before.

What about the rooms: The design of the hotel is the only positive thing to write about this place. Authentic and uniquely designed. The rooms are also very nice with free standing bathtub, rain shower and Remede products in the bathroom.

Number of rooms: 162.

Type of property: Resort.

Location: Lhasa, Tibet.

Facilities: Spa, swimming pool and gym.

Complimentary internet: Yes, but slow and connecting problems. My VPN was blocked.

My overall impression: Good experience (only for the design). The design is indeed good and interesting. The rest was the worst I have experienced in any luxury hotel. Probably my worst nightmare in all my travels. Please note 98% of my hotel reviews are positive, and I usually have no problems, but this one is a scandal.