The Ritz-Carlton Almaty

Introduction: As you ascend the elevator to our luxury Almaty hotel, located on the top ten floors of the Esentai Tower, your elevated experience begins. The doors open to our beautifully decorated five-star hotel and touching piano music echoes in the air. Relaxed and revived by your new surroundings, you gaze out the window at the breathtaking mountainous landscape, as seen from the highest point in Kazakhstan and ponder what adventures await you below.

Above information is how the hotel presents itself on their website.

Below is my experience based on a one-night stay at the property.

My Arrival experience: Warm welcome from the receptionist. I was offered ginger tea and laundry upon arriving after a long walk in the rain.

What I loved: The views and the outstanding Six Senses Spa.

What about the food: Good breakfast buffet, but high quality imported items was missing.

What about the service: Exceeded my expectations. The reception staff are well-trained and great. Housekeeping must improve and speak a basic English. Attention to details fully comparable with other Ritz-Carlton properties.

What about the rooms: Beautiful rooms fully up to Ritz-Carlton’s standards. Separate shower from the bathtub, flatscreen Tv and comfortable bed.

Number of rooms: 145.


Type of property: City hotel.

Location: Almaty, Kazakhstan.

Facilities: Gym, swimming pool, Six Senses Spa and business/meeting facilities.

Complimentary internet: Yes.

My overall impression: Great+ experience.