I had a very pleasant arrival experience where they serve you a very stylish apple juice before being escorted to the suite. I stayed in an executive suite, and it was comfortable, but with dated parts. I was happy the general manager; George Kuruvilla told me they have already planned renovation because the entire hotel had many outdated parts. The most important thing in a hotel is always the service and on that point, The Oberoi Grand is still Grand. The service met my expectations. Very professional and trained staff as you would expect in an Oberoi. The facilities is very nice with a swimming pool in the middle of the hotel as a perfect place to relax after a hard day in Kolkata. Another thing people love about Oberoi Grand is their Thai restaurant, and I have to agree. It’s a great experience in both food and service.
Overall a great Oberoi experience. The renovation is desperately needed, but if they do that successfully, this hotel will again make the way into the lists of the world’s best hotels.
My opinion: Great experience.