The check in went easy before I was escorted to my suite. I stayed in a Grand Suite which is their second highest category of rooms. Their slogan is “The finest art of living in Berlin”, but I have to disagree. I have seen better art many places around the world, and I don’t find the design special at all. I didn’t like the design much, and the worth thing was the Tvs. Two big box Tv’s, it’s bad that they haven’t replaced them with flatscreen Tv’s yet as most great hotels did that 4-5 years ago. Another disappointment was the bathroom. No bath tub, but the receptionist told me most guests don’t care since they can use the spa area in the basement. The Grand Suite is approximately 100 square metres and offers kitchen, bedroom and living room. The wireless internet is chargeable, but the cable broadband is complimentary. The spa area in the basement is nice with sauna and swimming pool, but it doesn’t feel like a top luxury hotel in my opinion. The receptionists helped me with sightseeing and transportation and were friendly.
Overall it’s a different hotel experience, not among the best in the world, but as you can see on Tripadvisor, many people love this hotel. It all depends on what you are looking for, my vote in Berlin goes to Ritz-Carlton by far.
My opinion: Good experience.